Delivery Pricing and Times
Quest Games takes pride in its rapid service
and aims to despatch all UK orders promptly. Orders received before 1.00pm and despatched by courier or Royal Mail next day delivery should be received next working day, or within 2 working days if the delivery address is a remote location e.g. over water (you will be notified at time of order if the delivery address is considered a remote location).
COURIER DELIVERIES - PLEASE NOTE: If you will not be at home next day to receive your parcel by courier, please ensure that you provide an alternate delivery address e.g. work. Any redirection of a parcel to an alternate address after your initial order has been placed incurs an additional redelivery charge of £9.95.
Please ensure that any parcels to be collected from your local courier depot or Post Office branch are collected within 4 days of first delivery attempt – any uncollected parcels are returned to Quest Games after 4 days and a further delivery charge of £9.95 will be incurred.
Orders despatched by Royal Mail Standard Parcel should be delivered within 3-5 working days. If for some reason your order doesn't arrive within 7 working days, please contact email@example.com
Please allow 3-5 working days for all orders to Europe. If for some reason your order doesn't arrive within 10 working days, please contact firstname.lastname@example.org
Please allow 5-10 working days for ROW orders. If for some reason your order doesn't arrive within 20 working days, please contact email@example.com
If, within 28 days, you find there is a problem with your product we will refund your order, including postage, with no fuss whatsoever.
However, to do this please call us first on 07775 505143, as there are occasions when we may be able to provide a replacement product and it may not be necessary for you to be inconvenienced by sending a product back to us.
Postage and Packing
All individual UK orders - £7.95
All individual UK orders (next day delivery )- £9.95
All individual European orders (EEC Countries) - £14.95
All individual orders to the rest of the world - £27.95
Order Tracking and History
Please contact us on 07775 505143 or by email at firstname.lastname@example.org
for information on tracking your order or any other queries.